Official Case FileCA · Jun 14, 2025

Decisely Insurance Services, LLC Data Security Incident

Investigation Open

Reported to the CA Attorney General on June 14, 2025.

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§ I

Incident Overview

Decisely Insurance Services, LLC was the subject of a data breach notification filed with the CA Attorney General. The AG filing was recorded on June 14, 2025. The breach or discovery date reported in the filing is December 16, 2024.

Decisely Insurance Services, LLC operates at a critical nexus within the employee benefits and commercial insurance sectors, serving as a specialized broker and administrative platform for small-to-medium-sized businesses. Because of its core business model, Decisely manages comprehensive health insurance enrollment, group benefit plans, premium processing, and human resources administration. This operational scope requires the company to collect, process, and store an immense volume of deeply sensitive personal and financial data for thousands of employees and dependents. From onboarding documents to ongoing benefit management, the repository of information maintained by Decisely represents a high-value target for cybercriminals seeking to exploit interconnected digital systems. In 2025, Decisely Insurance Services, LLC reported a significant cybersecurity incident to the California Attorney General, prompting widespread concern among affected policyholders and plan participants. While the precise mechanics of the breach continue to be scrutinized, incidents affecting insurance intermediaries and benefits platforms typically involve unauthorized third-party network access, credential harvesting, or vulnerabilities within integrated third-party vendor applications. These attacks often bypass perimeter defenses by targeting administrative portals or exploiting legacy software vulnerabilities, granting malicious actors covert access to centralized databases where extensive consumer and employee records reside. The exposure of data originating from an insurance and benefits administrator carries severe, multi-layered risks for impacted individuals. Because Decisely handles comprehensive enrollment files, the compromised information frequently includes full names, dates of birth, Social Security numbers, home addresses, health insurance policy numbers, and detailed claims or coverage history. Access to this combination of identifiers provides identity thieves with the exact building blocks required for sophisticated financial fraud, medical identity theft, and fraudulent tax filings. Unlike transient credit card data that can be frozen or replaced, core personal identifiers such as Social Security numbers and birth dates remain permanently exposed, leaving victims at a lifelong risk of synthetic identity creation and unauthorized account takeovers. As an entity handling sensitive consumer and employee information, Decisely Insurance Services, LLC was legally bound by strict federal and state regulatory frameworks, including the California Consumer Privacy Act (CCPA) and applicable insurance industry cybersecurity regulations. These legal mandates require covered entities and business associates to implement robust technical safeguards, such as multi-factor authentication, regular vulnerability assessments, data encryption at rest and in transit, and comprehensive network monitoring. A security breach of this magnitude serves as prima facie evidence of potential systemic failures in maintaining reasonable and appropriate security measures, raising serious questions about whether the company fulfilled its legal duty to protect consumer privacy. Receiving an official data breach notification letter from Decisely Insurance Services, LLC is not merely an administrative notice; it represents a formal admission by the company that your confidential records were compromised due to inadequate security infrastructure. Legally, the receipt of this letter establishes the foundational standing required to participate in a class action lawsuit against the responsible organization. Affected individuals do not need to wait until they experience actual financial loss or identity theft to take legal action. Our law firm is actively investigating potential claims on a contingency fee basis, meaning there are never any out-of-pocket costs or upfront fees, and we only recover compensation if we successfully resolve the case.
§ II

Case Facts & Filing Record

State Filed
CA
Date Reported to AG
Jun 14, 2025
Date of Breach
Dec 16, 2024
Records Affected
Not disclosed
Filing Status
Investigation Open
Last Updated
Oct 5, 2026
Data Types Exposed
Full NameSocial Security NumberDate of BirthHome AddressHealth Insurance Policy NumberClaim and Coverage HistoryFinancial Account DetailsEmployment and Wage Information
§ III

Risk Analysis — Exposed Data

Based on the data types reported in this filing, affected individuals face the following specific risks:

Identity Theftcritical

Your SSN is the master key to your identity. Once exposed, criminals can open new lines of credit, take out loans, or file taxes in your name.

Identity Verification Bypassmedium

Combined with a name and other leaked data, date of birth helps criminals pass identity verification questions at banks and government agencies.

§ IV

Do You Qualify for Compensation?

Under the California Consumer Privacy Act (CCPA), you may have a legal claim against Decisely Insurance Services, LLC if any of the following apply:

  • You received a written data breach notification letter from Decisely Insurance Services, LLC
  • You are or were a customer, patient, or employee of Decisely Insurance Services, LLC
  • Your information was held by Decisely Insurance Services, LLC in CA
  • Your bank or payment card data was potentially exposed
  • Your protected health information was stored in the compromised system

Applicable law: This breach was reported under the California Consumer Privacy Act (CCPA), which establishes your right to seek damages from Decisely Insurance Services, LLC.

§ V

Your Rights as a Victim — Compensation Available

01
Lost Time & Remediation Costs

The hours spent responding to a data breach — canceling accounts, contacting credit bureaus, updating passwords, and investigating fraud — represent compensable economic harm in data breach litigation.

02
Identity Theft Protection Costs

Once your SSN is exposed, protection becomes an ongoing expense. Plaintiffs in data breach settlements have recovered costs for credit freezes, identity protection subscriptions, and time spent dealing with fraudulent accounts — sometimes covering multiple years of exposure.

03
HIPAA Statutory Damages

HIPAA violations carry civil penalties between $100 and $50,000 per violation. Where a healthcare organization's negligence led to the exposure of protected health information, class members may recover statutory damages in addition to actual losses.

04
Banking & Account Fees

Fees charged to close and reopen accounts, issue replacement cards, or dispute fraudulent transactions are recoverable in data breach litigation. So are the costs of overdrafts, late payments, and credit damage caused by unauthorized activity.

05
Statutory Minimum Damages

Several state data breach laws provide for statutory minimum damages — fixed amounts recoverable per affected individual regardless of actual loss. These provisions exist specifically to make legal action viable for victims who have not yet experienced direct harm.

Note: an attorney general breach filing does not by itself establish a settlement fund, a payment amount, or a claim deadline. If an official settlement notice is later issued, rely on that notice for payment details and deadlines.

§ VI

Frequently Asked Questions

Do I need proof that my data was misused to file a claim against Decisely Insurance Services, LLC?

No. Under California Consumer Privacy Act (CCPA) and federal law, the unauthorized exposure of your personal data — regardless of whether it has been actively misused — can be sufficient grounds for a claim. The breach itself is the injury.

How much does filing a claim cost?

Nothing. The Law Office of David S. Harris handles data breach cases on contingency — you pay zero upfront and owe nothing unless compensation is recovered.

My Social Security Number was exposed. What should I do right now?

Immediately place a free credit freeze at all three bureaus (Equifax, Experian, TransUnion). A freeze blocks new accounts from being opened in your name. Then file a complaint with the FTC at IdentityTheft.gov and contact our office — SSN exposure is one of the most serious breach types.

Does HIPAA give me additional rights in the Decisely Insurance Services, LLC breach?

If Decisely Insurance Services, LLC is a covered healthcare entity or business associate under HIPAA, affected patients have additional rights — including the right to an HHS complaint. These HIPAA violations also strengthen civil damages claims. Consult an attorney to understand your full remedies.

My financial account data was exposed. Can the bank recover my losses?

Banks may reverse fraudulent charges, but they are not obligated to compensate you for time lost, stress, or indirect damages. A class action claim against the breached company can recover those additional categories of harm.

Is it too late to file a claim?

Statutes of limitations for data breach claims vary by state but typically run 2–4 years. Depending on when you learned of the breach, you may still have time. Contact our office for a free eligibility review — there is no cost to find out.

What if Decisely Insurance Services, LLC offered me free credit monitoring after the breach?

Accepting free credit monitoring from Decisely Insurance Services, LLC does not waive your right to pursue legal action unless you signed a specific release waiving claims. In most cases, victims who accepted monitoring can still file.

Received a notification letter from Decisely Insurance Services, LLC?

Read our dedicated guide — what the letter means and exactly what to do.

Read Letter Guide →
§ VII

Submit Your Free Case Review

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Source: State Attorney General filing, CA

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