Official Case FileCA · Mar 21, 2025

Monro, Inc. Data Security Incident

Investigation Open

Reported to the CA Attorney General on March 21, 2025.

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§ I

Incident Overview

Monro, Inc. was the subject of a data breach notification filed with the CA Attorney General. The AG filing was recorded on March 21, 2025. The breach or discovery date reported in the filing is November 21, 2024.

Monro, Inc. is a major provider of automotive repair and maintenance services, operating hundreds of retail service stores and retail tire locations across the United States under various well-known brand names. Because the company routinely collects personal, financial, and employment information from both its large retail customer base and its extensive workforce, Monro functions as a significant repository of sensitive data. Beyond processing routine credit card transactions for automotive parts and repair services, the company maintains detailed records associated with vehicle service histories, customer contact details, and internal employee human resources files, creating an attractive target for malicious cyber actors seeking commercially valuable information. In 2025, Monro, Inc. reported a significant cybersecurity incident to the California Attorney General, bringing to light vulnerabilities within its digital infrastructure. While specific operational details of the intrusion continue to be scrutinized, security incidents affecting major retail and automotive service chains typically involve sophisticated cyberattacks such as ransomware deployments, unauthorized entry into corporate enterprise networks, or compromises of third-party vendor systems connected to the main billing and customer relationship management platforms. Such breaches often exploit weak perimeter defenses, outdated software patches, or compromised employee credentials to gain deep access to internal databases containing confidential records. The exposure resulting from the Monro, Inc. data breach implicates several categories of highly sensitive information, each carrying severe downstream risks for affected individuals. Compromised customer records frequently include full names, billing addresses, email addresses, phone numbers, and encrypted or unencrypted payment card details, which expose victims to immediate financial fraud, unauthorized credit card charges, and phishing scams. Furthermore, if internal employee or customer identity data was accessed, exposure of Social Security numbers and dates of birth creates an acute risk of long-term identity theft, fraudulent tax filings, and unauthorized account takeovers that can plague victims for years. As a commercial entity operating within California, Monro, Inc. was bound by strict legal obligations under state data privacy statutes, including the California Consumer Privacy Act (CCPA) and California data breach notification laws, as well as implied common law duties of care. These regulatory frameworks require businesses to implement and maintain reasonable security procedures and practices appropriate to the nature of the personal information collected. The occurrence of a widespread data security breach strongly suggests a potential failure in these statutory duties, pointing to inadequate network segmentation, insufficient encryption standards, or delayed threat detection capabilities that left sensitive consumer and employee data vulnerable to unauthorized exfiltration. Receiving an official data breach notification letter from Monro, Inc. serves as formal legal confirmation that your private information was compromised due to inadequate corporate cybersecurity practices. Under modern jurisprudence, this notification establishes the legal standing necessary to participate in a class action lawsuit aimed at holding the company accountable for its negligence. Affected individuals do not need to wait until they experience actual financial loss or identity theft to take legal action; the increased risk of future harm alone provides a valid basis for a claim. Our law firm handles these data breach cases on a strict contingency fee basis, meaning you pay nothing out of pocket, and we only recover fees if we successfully secure a financial recovery on your behalf.
§ II

Case Facts & Filing Record

State Filed
CA
Date Reported to AG
Mar 21, 2025
Date of Breach
Nov 21, 2024
Records Affected
Not disclosed
Filing Status
Investigation Open
Last Updated
Oct 5, 2026
Data Types Exposed
Full NameMailing AddressEmail AddressPhone NumberPayment Card InformationSocial Security NumberDate of BirthPurchase and Order History
§ III

Risk Analysis — Exposed Data

Based on the data types reported in this filing, affected individuals face the following specific risks:

Identity Theftcritical

Your SSN is the master key to your identity. Once exposed, criminals can open new lines of credit, take out loans, or file taxes in your name.

SIM Swap & Vishingmedium

Phone numbers exposed in breaches are used for SIM swapping attacks — hijacking your number to bypass two-factor authentication on financial accounts.

Identity Verification Bypassmedium

Combined with a name and other leaked data, date of birth helps criminals pass identity verification questions at banks and government agencies.

§ IV

Do You Qualify for Compensation?

Under the California Consumer Privacy Act (CCPA), you may have a legal claim against Monro, Inc. if any of the following apply:

  • You received a written data breach notification letter from Monro, Inc.
  • You are or were a customer, patient, or employee of Monro, Inc.
  • Your information was held by Monro, Inc. in CA

Applicable law: This breach was reported under the California Consumer Privacy Act (CCPA), which establishes your right to seek damages from Monro, Inc..

§ V

What the Law Gives You — Compensation Available

01
Lost Time & Remediation Costs

The hours spent responding to a data breach — canceling accounts, contacting credit bureaus, updating passwords, and investigating fraud — represent compensable economic harm in data breach litigation.

02
Identity Theft Protection Costs

Once your SSN is exposed, protection becomes an ongoing expense. Plaintiffs in data breach settlements have recovered costs for credit freezes, identity protection subscriptions, and time spent dealing with fraudulent accounts — sometimes covering multiple years of exposure.

03
Statutory Minimum Damages

Several state data breach laws provide for statutory minimum damages — fixed amounts recoverable per affected individual regardless of actual loss. These provisions exist specifically to make legal action viable for victims who have not yet experienced direct harm.

Note: an attorney general breach filing does not by itself establish a settlement fund, a payment amount, or a claim deadline. If an official settlement notice is later issued, rely on that notice for payment details and deadlines.

§ VI

Frequently Asked Questions

Do I need proof that my data was misused to file a claim against Monro, Inc.?

No. Under California Consumer Privacy Act (CCPA) and federal law, the unauthorized exposure of your personal data — regardless of whether it has been actively misused — can be sufficient grounds for a claim. The breach itself is the injury.

How much does filing a claim cost?

Nothing. The Law Office of David S. Harris handles data breach cases on contingency — you pay zero upfront and owe nothing unless compensation is recovered.

My Social Security Number was exposed. What should I do right now?

Immediately place a free credit freeze at all three bureaus (Equifax, Experian, TransUnion). A freeze blocks new accounts from being opened in your name. Then file a complaint with the FTC at IdentityTheft.gov and contact our office — SSN exposure is one of the most serious breach types.

Is it too late to file a claim?

Statutes of limitations for data breach claims vary by state but typically run 2–4 years. Depending on when you learned of the breach, you may still have time. Contact our office for a free eligibility review — there is no cost to find out.

What if Monro, Inc. offered me free credit monitoring after the breach?

Accepting free credit monitoring from Monro, Inc. does not waive your right to pursue legal action unless you signed a specific release waiving claims. In most cases, victims who accepted monitoring can still file.

Do I need to have received a notice letter to be eligible?

Not necessarily. Many data breach victims are never notified directly. If your personal information was held by Monro, Inc. during the relevant period, you may still qualify even without receiving a letter. A free eligibility review can confirm your status.

How long does a data breach class action lawsuit take?

Most data breach class actions resolve within 18 to 36 months, though timelines vary by court and complexity. Your participation requires minimal effort — typically completing a claim form. Our office handles all litigation; you are notified when a settlement is reached.

Received a notification letter from Monro, Inc.?

Read our dedicated guide — what the letter means and exactly what to do.

Read Letter Guide →
§ VII

Submit Your Free Case Review

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Source: State Attorney General filing, CA

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